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TERMS & CONDITIONS OF SALE

1. Contract The following contract terms and conditions (‘the terms’) should be read before placing an order for products (‘the goods’) listed in the catalogue as both you (‘the customer’) and Flow Techniques Ltd will be legally bound by these terms upon Flow Techniques Ltd's acceptance of the customers order. Dispatch of all or part of the goods ordered represents the only legally binding contract between Flow Techniques Ltd and the customer.
2. Pricing The total price payable by the customer is calculated from the prices listed in the current Flow Techniques Ltd catalogue at the time the order is received, or for orders placed online, the prices listed on the Flow Techniques Ltd website at the time of placing the order. VAT shall be added at the current rate applicable, plus any packaging, handling, delivery or insurance charges that may apply.
3. Payment (a) Unless the contract otherwise provides accounts are due for payment by the end of the calendar month following the month in which the goods are despatched. Account customers shall make payment in full strictly on 30 days from the date of issue of the invoice. If payment is late or not made Flow Techniques Ltd reserve the right to withdraw future supply and credit facilities and apply interest on overdue amounts at the rate of 3% over the base rate of the Bank of England.
4. Delivery Customers will recieve their goods via post and will not have to sign on reciept of goods. Flow Techniques Ltd request that customers notify us after 10 day if they have not recieved their goods.
5. Stock Flow techniques Ltd endeavors to hold sufficient stock to fulfill all orders, however if Flow Techniques Ltd has insufficient stock to complete an order it may at its discretion delay shipment, substitute similar goods or may part-ship. If Flow Techniques Ltd is unable to supply any goods ordered, payment will only be taken for the goods dispatched.
6. Cancellation An order may be cancelled in writing; by post, fax or e-mail providing the order has not already been dispatched to the customer.
7. Damaged Goods If the goods received are damaged, deemed faulty or not as ordered the customer must advise Flow Techniques Ltd within 3 days and return the goods within 21 days by a Flow Techniques Ltd nominated carrier at Flow Techniques Ltd's cost. Flow Techniques Ltd will replace or repair any defective or incorrectly delivered goods at Flow Techniques Ltd’s cost, or refund the price paid in full within 30 days.
8. Liability Flow Techniques Ltd shall not be liable for any loss of profits, inconvenience, consequential or indirect loss or damage or have any liability to pay compensation other than any refund outlined in Clause 7 and 9.
9. Returns Goods can be returned for any reason, providing Flow Techniques Ltd is advised in writing within 5 days and the goods returned at the customer’s cost within 21 days and received in the same packaging and condition as originally dispatched. Liability and risk for the goods in transit shall be the customer’s responsibility. A refund for the full price paid, less any packaging, handling, delivery and insurance charges applied will then be issued within 30 days.
10. Insolvency Flow Techniques Ltd reserves the right to refuse or suspend supply or terminate any credit agreement should debts not be paid when due or if proceedings are instigated against the customer alleging bankruptcy, insolvency or for any other reason.
11. Force Majeure Flow Techniques Ltd shall not be liable for any delay or failure to supply goods or for any defect, damage or malfunction to the goods caused by circumstances beyond its control (this includes without limitation, strikes, fire and industrial disputes)
12. General Flow Techniques Ltd cannot guarantee the accuracy of information, specifications, pricing, misprints, errors or omissions in any of its published material or any representations or misrepresentations made by company personnel or its agents.
13. Legal These terms and conditions are governed by the law of England and Wales. If any part is deemed invalid or unenforceable the validity and enforceability of all other parts shall not be affected. These terms and conditions do not affect the customer’s statutory rights.
14. Company details Flow Techniques Ltd. Registered in England. Company number: 4717733. VAT registration: 661 5523 41.